SALES RELATED Q & A's
After we have booked S4 services, are we able to make any adjustments or upgrades to our package?
Yes, contact your sales representative to discuss your changes and you will be required to sign an updated contract.
Will you take care of any cultural requirements we may have?
Yes. However this should be specified during the booking consultation.
Can we see our MC Entertainer in action?
Our clients would prefer not to have any intrusions on their special day and we must respect that. Feel free to check our on-line reviews and social media.
Can we request a specific MC?
Yes, contact your sales representative with the name of the MC requested, as a reservation fee may be required.
We paid a talent fee for our MC and/or DJ what happens if he/she becomes unavailable for whatever reason?
We will refund you the talent fee and schedule the same caliber MC and/or DJ for your event.
Do you have multilingual MC’s?
We do have MCs who can speak more than one language (Italian, Greek, Portuguese, French and Spanish) Please let your sales person know as a reservation fee will be required.
We have outsourced a Band, how will they patch into your sound system?
The hired band must call S4 to discuss their patch-in requirements. Our Operations department can answer any questions regarding this issue.
Can we suspend items such as chandeliers, floral arrangements, cakes, aerialist etc. from the ceiling for our wedding?
Yes, depending on the venue and hall you have booked S4 can suspend (rig) from the ceiling. Please note all rigging in S4 venues must be done by S4 trained staff. Please contact your sales representative right away to get further information as additional cost will apply. Cost is also determined by weight and size of object you wish to have suspended. Also includes but not limited to: labour, hardware, sky jack rental etc. S4 is committed to providing a safe working and event environment for our venue and guests. If it is determined that your hardware does not meet industry standards and requirements for safe work and overhead lifting, you will be asked to replace or repair any affected items, which may incur additional charges. Please note S4 requires 30 days notices for all rigging.
I have outsourced my own special effects i.e. Sparkulars for my reception. Am I allowed to bring them into the venue?
All outsourced special effects will require the client/vendor to supply a $5 million-dollar liability insurance policy naming S4 and the venue. All outsourced special effects S4 must be notified 30 days in advance of event date.
DETAILING & MEDIA RELATED Q&A’S
When do we receive our Wedding Preparation Package?
Approximately 3 months before your event, your S4 detailer will send you our Details Package via email so you can start preparing your agenda. Note: if you use a Hotmail account please check your “junk” folder as it may be stored there.
When do we meet with our MC to discuss our agenda?
Our Talent Director will assign your MC approximately one month prior to your event. He will then connect you with your MC (via email) to arrange your agenda meeting.
*Keep in mind that during certain times of the year we experience a high volume of events but we try our best to schedule and confirm your entertainer at least one month before your event.
NOTE: If you have a DJ only then a meeting is not required however a phone call can be arranged if requested, send an email to firstname.lastname@example.org
What do we require to bring at our Agenda Meeting with our MC?
You must bring a completed rough draft of your agenda, composed in the sample template that was provided only. No other format will be accepted. Any changes or suggestions can be made at the time.
When is the FINAL agenda due?
Your final agenda is due no later than 10 days before your event.
Please ensure that all your song choices etc…are finalized before submitting the final version to your S4 detailer.
(If your agenda is not submitted within this time frame, S4 will not be responsible if your specific music requests cannot be met. Minor agenda changes that are not music related can be communicated with your MC or DJ the day of)
If we are not sure which songs to choose for our introductions, garter, bouquet, etc.…can we leave that up to the DJ to decide?
Yes, let S4 select what works!! S4 will choose the appropriate upbeat music or you can choose your own.
What if we have outsourced Live Acts for our event?
If you have ordered any Live Acts, for example: Samba Dancers, Percussionist etc. either through S4 or you have outsourced them yourself please indicate that on your agenda and include the time of the performance along with their contact number.
How will our wedding planner work with our MC?
Our MCs are professionals and will coordinate with your planner to ensure everyone works together to execute your wedding vision the way you would like!
How will the DJ know what to play?
The DJ will play to the crowd and follow what is on the must play list!!
What is the role of the MC?
Your S4 MC interacts with your guests and is responsible for making sure everyone has a great time. The MC executes your agenda and ensures the flow of your night is smooth and flawless. They will take care of all the formalities throughout the night i.e. upbeat introductions, centerpiece giveaway, kissing game, etc… Your MC will also act as liaison with the venue staff and all your other vendors to ensure everyone is working together and following the agenda.
What is the role of the DJ?
The DJ is under the instruction of the MC. He is responsible for playing the music, reading and reacting to the energy of your guests. The DJ is not responsible for making any announcements on the microphone that is the role of the MC.
What is the role of the Technician?
S4 technician(s) are behind the scenes and are responsible for operating all the equipment and special effects secured in your contract.
Can we use our family/friend MC?
Of course! However, we still recommend you hire an S4 MC as its best to have a professional there who is aware of how the venue and other vendors work and can make sure the agenda is executed properly.
Do you have ethnic music?
Yes, our music library consists of popular and traditional music from many cultures including Italian, Portuguese, Greek, and Spanish etc… Any specific cultural music must be provided by the client no later than 10 days before your event. Our music department can provide more information regarding our requirements.
When will our MC and DJ and/or Technician begin to set up?
The MC, DJ and/or Technician will arrive approximately one hour prior to the event to begin setting up.
Are we expected to tip our MC/DJ?
Although a tip is not mandatory; a gratuity is much appreciated if you feel your S4 entertainers have done an exceptional job of your evening. Note that every effort is made to ensure your night is a memorable one.
Do we need to provide a meal for our MC, DJ and/or Technician?
Yes. Your MC, DJ and/or Technician are not able to leave your event and will need a quick break and a meal at some point.
We have a video presentation, picture slideshow and some music what format do you require the Media on?
You can send any media to email@example.com any file sharing service like Dropbox, WeTransfer, Google Drive, etc. Alternatively, you can drop off a USB at Universal Eventspace at the front reception and it will be picked up from there.
How far in advance do you need our Media for testing?
We need to test everything for quality and compatibility so please ensure everything has been submitted to our office no later than 10 days before your event. We recommend you do not provide Original media as it may not be returned.
Where will you test our Media?
At our office during business hours (Monday-Friday 9am-5pm)
Make arrangements with firstname.lastname@example.org
Can we bring an IPod for our performers?
Yes, very important that we know ahead of time so we can prepare the proper hook up connections.
We have certain music that we need you to play at the event, is that possible?
S4 has an extensive music library that is continually updated. Any music that is listed on the agenda or request list is gathered and provided to your DJ. In the event that you require music that is not commercially available (such as special edits, mixes, mash-ups, etc.) it needs to be provided as an MP3 or WAV file. Please note that we require the actual music files for each individual song; streaming services such as Spotify, Google Play or Apple Music do not work for DJ purposes. In addition, when sending a song list we cannot accept playlists from these streaming services. The music must be listed in plain text on your agenda, or can be sent separately in a Word or Excel file.
Does S4 create monograms/signage?
S4 can create standard signage to be displayed for your event. However, S4 is not a media company and we do not have graphic designers on staff. Our signage is created using a simple template in which you can select colours and the wording to be displayed. If you are looking for something more elaborate/customized, you would need to have it created independently and sent over with any other media to be displayed.